Cancellation Policy

This cancellation and refund policy outlines how charges are applied based on when a booking is cancelled.

Please read the following steps and policy details carefully before making or cancelling a reservation.

Cancellation Policy | James Bungalow Gili Trawangan

📋 Cancellation & Refund Policy 🏝️

James Bungalow Gili Trawangan – Clear, Fair, and Transparent

⚡ Last updated: April 2026

✅

Up to 7 days before arrival

Free Cancellation

Guests may cancel their booking up to 7 days before arrival and receive a full refund. No charges will apply.

100% Refund

⚠️

7 days to 2 days before arrival

Partial Refund

Cancellations made between 7 days and 2 days prior to arrival will incur a charge of 25% of the total booking price.

75% Refund

❌

Within 2 days or No-Show

Non-Refundable

Cancellations made within 2 days of arrival, or failure to show up, will result in a 100% charge of the booking amount.

0% Refund

🔄 How Cancellation & Refund Works

Guest Requests Cancellation

Guest cancels via our platform, email, or directly with us.

Check Timing

Determine days before arrival → decide refund amount.

Apply Correct Charge

Calculate deductions & confirm final refund amount.

Process Refund

Issued via original payment method (few business days).

Confirmation to Guest

Send cancellation date, refund amount & timeline.

📅 Cancellation Timeline Summary

Cancellation Period	Charge	Refund
More than 7 days before arrival	0% charge	100% Full Refund
Between 7 days and 2 days before arrival	25% charge	75% refunded
Less than 2 days before arrival or No-Show	100% charge	No refund (0%)

🏨 Special Bookings – Non-Refundable Deposits

Certain bookings, such as group reservations (4+ rooms) or special events (weddings, buyouts, peak season packages), may require a non-refundable deposit. This will be clearly communicated at the time of booking. That portion is not refunded, even if the rest of the booking is eligible for a partial or full refund according to the timeline above.

📧 Confirmation to Guest

After processing, we will send a confirmation including: cancellation date, refund amount, any charges applied, and estimated refund timeline (based on payment provider).

⏱️ Processing time: usually 3-7 business days

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Our Fair Policy Note

We want you to book with confidence. If unexpected travel changes happen, contact us immediately — we may offer credit or rebooking options where possible, outside of the standard policy. Travel insurance is always recommended ✈️🛡️.